Manufacturing · Customer support
AI support widget for a laser technology manufacturer
Problem
Every technical enquiry ended up with the expert team — including standard questions the product documentation had long answered.
Solution
A support agent, trained on the complete product documentation, answers enquiries directly on the website. Complex cases are handed to the expert team — with clean groundwork.
Benefits
- Customers get instant answers — no ticket, no waiting
- Expert team only handles genuine special cases
- Every handover arrives with groundwork instead of from scratch
Standard questions answered instantly — around the clock